What are cookies?

Cookies are tiny crumbs of personal data that we automatically collect when you use this site.

When we refer to cookies, we may mean cookies and similar technologies, such as web pixels, tags. SDKs, GIFs, and beacons.   You can find out more here.   

What types of cookies do we set?

  1. Strictly necessary cookies make our site work. Without these, everything would crumble.
  2. Performance cookies help us speed up your browsing. We want to know how our site responds to our users and help us improve our services to you.
  3. Advertising personalisation cookies help us to show you targeted and relevant advertising.

Strictly necessary cookies:

These strictly necessary cookies can’t be turned off, as they power our site and it make it work as it should.  They’re used for identity, security and site functionality purposes.

Cookie name




General purpose platform session cookie: used to maintain an anonymised user session by the server.



Loads the cookie side- consent banner.

90 days

Performance cookies:

We rely on performance analytic cookies to tell us how our site/app responds to our users and how our users are interacting with our site. Once we know how we’re doing, we can see where we can improve.

  • These cookies help us understand our users behaviour on our site, in order to constantly improve things.
  • These cookies tell us how you arrived on our site, which of our pages you’ve already visited, how long you spent on those pages, and whether you clicked on any links while you were there.
  • The performance cookies we set, collect data about our users generally and we analyse this data at an aggregate level – they also flag up any problems, so our clever tech teams can fix them quickly.

Cookie name




Registers a unique ID that is used to generate statistical data on how you navigate through the website.

1 day


Used by Google Analytics to throttle request rates.

10 minutes

Advertising personalisation cookies:

We use these cookies to make sure you see ads that are relevant to you. Please note: disabling these cookies won’t stop adverts, it’ll just mean that the ads you do see may be less relevant to your interests.

Cookie name




Used for targeting purposes to show relevant & personalised advertising.

2 years


Used for targeting purposes to show relevant & personalised advertising.

2 years


Used to store information about how you use the site: and any advertising that you may have seen before visiting this site.

1 year


This cookie is used to save user preferences: including language preferences and the number of search results displayed on a page.

7 min

How to make choices

When you visit this site, we will ask you if you want to accept or decline cookies.  You can make choices at any stage by clicking on the footer of this site to select cookie choices.

Please note that if you decide to accept cookies and then reject them at a later date: this action won’t delete cookies from your browser. You’ll need to do this from your browser settings.  More info can be found here.

Please also note that you can’t turn off strictly necessary cookies because they are required to make our site work.

Scope of this notice

Please note that this cookie policy only applies to your use of this site.  If you want to find out more about how to control cookies at Trainline.com, please visit our cookie policy here.

Getting in touch

You can contact us using the following methods:

Email: DPO@thetrainline.com

Post: Data Protection Officer, PO Box 23972, Edinburgh, EH3 5DA.