Integration support
Get up and running
To keep everything on track, we organise a kick-off workshop to agree the initial scope of integration and set mutual project goals. We offer detailed documentation with sample scripts and, for some partners, we also do a deep dive into tech and functionality. Throughout our partnership, we offer integration support for all new carrier additions and product updates, as well as carrier accreditation. Our experts are also on hand to help you ‘go live’ quickly and reduce time to market.
Ongoing customer support
Self-serve support portal
Whatever your technical, product, or account support needs, we want to be by your side throughout. That’s why you’ll have one, central point of contact who can draw on the expertise and guidance of multiple teams. It’s an agile, efficient system you can rely on.
Account Management
Partnership built for success
For partners who need it, we can assign a commercial account manager who can help grow and develop a rail programme. This might involve adding new content, identifying opportunities for new features and service opportunities, or simply optimising what you currently offer. As experts in rail, we can share our knowledge to help you build a best-in-class product or programme. We’re able to leverage our strong relationships with carriers, and advise on the best way to approach licensing.